Our Policy

A few very important facts about our products:

1. Time Tested~ Our products have a shelf life of 9-12 months.

2. Quality~ We create products that are of quality, and we use the best, most effective ingredients Our ingredients are high quality oils, butters, essential oils and extracts.Our product contain no sulfates, parabens or synthetics.

3. Fair Trade~ Every ingredient that is included in our products has been acquired through fair trade.

4. Testing~ While every formulation and was created at-home, the products were all sent to a cosmetic laboratory to be evaluated, and to assure you that they contain the correct amount of preservatives for health and safety, as well as the shelf life.

5. Affordability~ We offer quality products at a fair price. Our products are priced competitively.

6. Customer care~ We value all our customers like family here at Shi-Naturals, and we will treat you as such. The products will ship via USPS Priority mailing within 5-7 business days of processing. Should you have any questions,please use the contact form with your questions and concerns.

7. Security~ Our wish is that you enjoy your shopping experience and be sure that your information is guarded. We use Paypal or credit cards at checkout for all payments.

Shipping & Returns

We process your order within 5-7 business days. Once your order has been processed, it will ship usps priority or flat rate.your item will ship no more than 5-7 business days after being placed.

Due to the nature of our products, all sales are final. Purchase insurance for loss or damage. If your order was damaged in shipment, please contact me for arrangements.

Unfortunately, we cannot guarantee the replacement of products that were delivered to the wrong address, if that is the address you provided to us.Please verify your address prior to ordering.

International Shipping

International buyers are accepted. Shipping rates will apply.

Please email for shipping cost before purchasing : .[email protected]

Free shipping for U.S. buyers only (not applicable with other discounts)

Thank you,

Shi-Naturals